Board staff accepts the Canada Order of Excellence from the National Quality Institute

photoREBGV earns highest national award for business excellence 2010

The Real Estate Board of Greater Vancouver recently received the highest award presented by the National Quality Institute (NQI).

The Governor General of Canada is the Vice-Regal Patron of the Canada Awards for Excellence, making this the most prestigious awards program in the country.

Quality journey

The Order of Excellence is presented to organisations who meet a national standard of business excellence as outlined by the NQI. This year, the Real Estate Board of Greater Vancouver (REBGV) was only one of two Canadian organisations who were recognized with this award and is the first real estate board or association in Canada to do so.

“To earn this distinction is a rigorous undertaking that requires significant buy-in at the most senior level of an organization," said Jake Moldowan, 2010-11 REBGV president.

The Board has been on a quality journey since 1996. It’ s a never-ending strategic approach to quality principles and practices in the areas of leadership, planning, customer service, people engagement, supplier focus, process improvement and organizational performance.

“The Quality program is of great benefit to our members. In short, the program ensures we continually get better at the services we provide members every day,” Moldowan said.

Governor General David Johnston acknowledged that the award recipients have dedicated themselves to continually improving operations while providing quality service. He said the recipients have joined the ranks of the most progressive organisations in Canada.

Previous awards

In 2005, the Board received the Canada Awards for Excellence Silver Certificate and earned the Gold Certificate two years later. That same year, the REBGV was honoured as 2007’s sole inductee into the Vancouver Board of Trade’s Business Hall of Fame. In 2009, the Board was named the best professional association, and the sixth best company in the ‘Under 100 Employees’ category, in BC Business Magazine’s annual Best Companies to Work For in BC.

In a message from Prime Minister Stephen Harper, he congratulated each of the recipients for their commitment to excellence. He further commended the organisations for helping make Canada one of the best places in the world to run a business.

“We believe our quality program ensures that we continue to build the legacy of our organization rather than live off it. We are excited about what’s ahead as we continue this progressive journey towards world class excellence,” Bob Wallace, the Board’s Chief Executive Officer said.

Every three years, the Board is eligible to apply for recertification by the NQI. To be successful, independent third parties audit our practices to ensure we meet or exceed their defined standards.

Other organisations who have received this award in past years include Delta Hotels, Canada; the College of Physicians & Surgeons of Nova Scotia; and Diversicare Canada Management Services.