The Real Estate Board of Greater Vancouver is a great place to work!

We are an innovative, quality-focused association with more than 14,000 REALTOR® members. Our commitment is to provide members with the services and tools they need to serve their clients and the real estate needs of their communities.

Building upon our proud history, the Board is a teaching, learning, coaching organization. We promote life-long learning, and believe in the value of sharing knowledge with colleagues, members, and others who may benefit from what we learn.

We have a can-do attitude and have confidence in our people to do their jobs well.

Our committment to quality and excellence is highlighted in this video:

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B.C. Business magazine named us one of the top 10 employers in BC!

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We have two positions available: 

MLS® Support / Switchboard Relief

This position is temporary for one year.

Posted: November 23, 2017 
Deadline: until filled

In this position you will be responsible for providing customer service and support to REBGV members and other board staff. You may be required to provide switchboard relief during breaks, lunches, and vacations.

Responsibilities

  • Alpha/numeric data entry of new listings on to the MLS® system.
  • Provide telephone support to REBGV members and member office administrative staff.
  • Provide switchboard relief during breaks, lunches, and vacations.
  • Add/change listing information per member request by telephone/fax/email.
  • Proof-read and mark listings for accuracy and completeness.
  • Sort listings, amendments, and sales received by fax, e-mail, courier.
  • Forward inter-board listings to other boards for processing.
  • Scan MLS® documents for archiving.
  • Other duties that may be required from time to time including processing sales and photos.

Qualifications

  • Accuracy and attention to detail.
  • Ability to be flexible with changing duties and working hours.
  • Ability to take initiative and work with a minimum of supervision.
  • Excellent verbal and written communication skills in English.
  • Excellent interpersonal skills with the ability to effectively provide services, build customer relationships and problem solve in person and over the phone.
  • Ability to work under pressure and deal with stressful situations and deadlines.

Apply

Please submit a resume and cover letter to Wendy March Manager Human Resources: wmarch@rebgv.org  by November 30, 2017.

 


 

Help Desk Specialist

This position is temporary for one year. There may be an opportunity for a permanent position.

Posted: November 15, 2017
Deadline: until filled

This position provides computer support for REALTORS® regarding the major computer software systems provided by the Real Estate Board of Greater Vancouver (REBGV). Responding primarily to telephone and occasional walk-in inquiries, the Help Desk Specialist provides excellent customer service by offering timely and effective response to our member's questions and concerns. Training on the supported systems is provided.

Responsibilities

  • Assist members by troubleshooting our software systems via queue based phone support system.
  • Troubleshoot and fix software problems for members and act as a resource when they need assistance in buying a computer or software.
  • Record, track, and follow up on software issues with vendors and members.
  • Actively participate in achieving the highest level of customer service through REBGV's ongoing Quality Program.
  • Test software applications in development.

Qualifications

  • Post-secondary certification in computer applications and support, or equivalent combination of education and experience.
  • Excellent verbal communication skills in English.
  • Strong listening and comprehension skills.
  • Excellent interpersonal skills with the ability to be tactful and customer focused.
  • Ability to multi-task while maintaining attention to detail.
  • Comfortable working in a fast-paced environment.

Apply

Please send your resume to Wendy March, Manager Human Resources: wmarch@rebgv.org