The Real Estate Board of Greater Vancouver is a great place to work!

We are an innovative, quality-focused association with more than 14,000 REALTOR® members. Our commitment is to provide members with the services and tools they need to serve their clients and the real estate needs of their communities.

Building upon our proud history, the Board is a teaching, learning, coaching organization. We promote life-long learning, and believe in the value of sharing knowledge with colleagues, members, and others who may benefit from what we learn.

We have a can-do attitude and have confidence in our people to do their jobs well.

Our committment to quality and excellence is highlighted in this video:

Learn more >>

 

B.C. Business magazine named us one of the top 10 employers in BC!

Learn more >>

Help Desk Specialist

This position is temporary for one year. There may be an opportunity for a permanent position.

Posted: October 11, 2017
Deadline: October 23, 2017

This position provides computer support for REALTORS® regarding the major computer software systems provided by the Real Estate Board of Greater Vancouver (REBGV).

Responding primarily to telephone and occasional walk-in inquiries, the Help Desk Specialist provides excellent customer service by offering timely and effective response to our member's questions and concerns. Training on the supported systems is provided.

Responsibilities

  • Assist members by troubleshooting our software systems via queue based phone support system.
  • Troubleshoot and fix software problems for members and act as a resource when they need assistance in buying a computer or software.
  • Record, track, and follow up on software issues with vendors and members.
  • Actively participate in achieving the highest level of customer service through REBGV's ongoing Quality Program.
  • Test software applications in development.

Qualifications

  • Post-secondary certification in computer applications and support, or equivalent combination of education and experience.
  • Excellent verbal communication skills in English.
  • Strong listening and comprehension skills.
  • Excellent interpersonal skills with the ability to be tactful and customer focused.
  • Ability to multi-task while maintaining attention to detail.
  • Comfortable working in a fast paced environment.

Apply

Please send your resume to Wendy March, Manager Human Resources: wmarch@rebgv.org