The Real Estate Board of Greater Vancouver is a great place to work!

We are an innovative, quality-focused association with more than 13,000 REALTOR® members. Our commitment is to provide members with the services and tools they need to serve their clients and the real estate needs of their communities.

Building upon our proud history, the Board is a teaching, learning, coaching organization. We promote life-long learning, and believe in the value of sharing knowledge with colleagues, members, and others who may benefit from what we learn.

We have a can-do attitude and have confidence in our people to do their jobs well.

Our committment to quality and excellence is highlighted in this video:

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B.C. Business magazine named us one of the top 10 employers in BC!

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We currently have two jobs available:

 

Education Assistant

(Temporary April - December 2017) 

This position provides enthusiastic and professional customer-focused support to the Board’s members, as well as administrative and clerical services to the Education Department.

Duties

  • Compiles and maintains inventory of course materials, and sets up classrooms on a daily basis
  • Orders, prints, and organizes course materials and handouts 
  • Ensures all attendees have been greeted, checked into/out of class, and provided with course materials at onsite and at offsite facilities
  • Prepares certificates/transcripts of completion at end of class and upon request  
  • Tracks and maintains attendance records and earned credits. Generates disciplinary notices/non-participatory letters where applicable
  • Responds promptly to member enquires. Obtains and evaluates relevant information to handle enquires, follows up on member interactions, and directs unresolved issues to assistant manager
  • Prepares and produces member photo identification cards
  • Sends targeted emails to member groups through the Board's email system
  • Emails monthly PDP Activity Reports to groups of managing brokers
  • Adds and removes waitlist comments for courses as necessary
  • Provides administrative support to the Education team as required

Qualifications

  • Proficient use of Microsoft Word, Outlook, and Excel
  • Effective organizational skills
  • Excellent English verbal and written communication skills
  • Excellent customer service skills
  • Works well in a team environment
  • Takes initiative and works with a minimal supervision
  • Post-secondary certification in general office administrative/support of about one year or more in duration
  • Works well under pressure

Apply

To apply for this position, please submit a resume and cover letter by March 27, 2017 to Wendy March, manager, HR at wmarch@rebgv.org

 

Help Desk Specialist, Information Services

(One-year temporary)

Date posted: March15, 2017
Deadline date: until postion is filled

This position provides computer support for REALTORS® regarding the major computer software systems provided by the Board. Responding primarily to telephone and occasional walk-in inquiries, the Help Desk Specialist provides excellent customer service by offering timely and effective responses to Realtors questions and concerns. Training on the supported systems is provided.

Duties

  • Assist our members by troubleshooting Paragon, WEBForms, and other Real Estate Board software related problems via a queue-based phone support system
  • Provide instruction or assistance to members using the computers in the Member Service area
  • Troubleshoot and fix software problems for members and act as a resource for members needing assistance buying a computer or software
  • Record, track, and follow up on software issues with vendors and members
  • Provide internal support for staff on hardware and software problems, and assist the network administrator when required
  • Enter tickets in Zendesk ticketing software
  • Actively participate in achieving the highest level of customer service through the REBGV’s ongoing Quality program 
  • Work on program related projects when time permits
  • Test software applications in development

Qualifications

  • Post-secondary certification in computer applications and support, or an equivalent combination of education and experience
  • Excellent English verbal communication skills
  • Strong listening and comprehension skills
  • Strong problem-solving skills
  • Excellent interpersonal skills
  • Multi-tasks while maintaining attention to detail
  • Tactful and customer focused
  • Comfortable in a fast paced environment
  • Provides clear instructions on the phone

Apply

To apply for this position, please submit a resume and cover letter to Wendy March, manager, HR at wmarch@rebgv.org